call center professionals Exercises Scripts 
Fonolo
JULY 13, 2023
7 Tips for Success from Call Center Professionals So, even though actively listening may be a challenge, it’s critical to providing a great customer service experience. This differential actually makes listening harder, because our brains can easily stray in search of stimulation for all that extra capacity.
Fonolo
JUNE 17, 2015
Cap off the exercise by giving whichever team has the closest matching drawing a prize. Read the full story here: 7 Tips for Success from Call Center Professionals. The idea here is to see how well your agents can listen, transcribe, and communicate. These traits are obviously essential in the world of customer service.
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