TeleDirect

APRIL 6, 2022

How Do Call Centers Help with Healthcare-Related Communication? | Centers for Disease Control & Prevention (CDC), contact tracing has helped slow the spread of the virus. Simply put, contact tracing is the process of analyzing, identifying and tracking any people who have come in contact with an infected person.

Healthcare 48

Healthcare call center professionals Call Center Contact Center 48

Call Experts

SEPTEMBER 22, 2023

In life and business, communication is vital, which is why today we’re deciphering ‘call forwarded unconditionally’ and what it means for your calls. Whether for personal or professional reasons, we rely heavily on our phones to connect with others.

call center professionals 59

call center professionals Healthcare Call Center outsourcing 59

pindrop

JUNE 10, 2020

It’s no news that Artificial Intelligence and Machine Learning are vulnerable to the biases held by the persons that program them 1. An example of this is contact center authentication solutions that use geographic location as a primary indicator of risk. A person merely placing a phone call as they drive could be penalized.

Contact Center 121

Contact Center Finance Engineering call center professionals 121