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Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Sales managers or callcenterprofessionals can have the alternative of organizing their call records in a detailed manner. With IVR, you can also record greetings, transfer calls, and put callers on hold.
They use InteractiveVoiceResponse (IVR) in their callcenters where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.
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