Remove call center professionals Remove Interactive Voice Response Remove voip
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Best Phone System for small business: Features to look for in your business phone

JustCall

Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Sales managers or call center professionals can have the alternative of organizing their call records in a detailed manner. With IVR, you can also record greetings, transfer calls, and put callers on hold.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.