Fonolo

SEPTEMBER 27, 2016

As any customer support manager knows, there are a number of crucial factors that come into play when looking to succeed in the call center world. We often hear from call center managers who are trying to improve their call metrics with our solutions. Repeat calls went down, but so did average handle time!

call center professionals 98

call center professionals Call Center Average Handle Time Contact Center 98

Fonolo

NOVEMBER 8, 2022

High call volumes are three words that can strike fear into the heart of any call center professional. Without the right preparation, even the most established operations can find themselves struggling with call demand, and trying to stay afloat when faced with an onslaught of customer queries.

Call Center 156

Call Center Interactive Voice Response Self service Abandon Call 156

REVE Chat Blog

JUNE 4, 2020

Beyond feeling good for your customer and boosting key business metrics, using empathy statements in customer service can be good morale-boosting for your team. Empathetic companies have better retention and higher morale among employees. Why empathy statements are important? I have identified the problem.”.

Customer Service 75

Customer Service Feedback Morale Call Center 75