Callminer

JANUARY 18, 2021

Agent Management Tips for International Call Centres. Use call recordings and ongoing training to nurture emotional competence among agents. Diffusing tense conversations and satisfying the chronically unsatisfiable are but two of the emotionally charged skills of every great call center agent.

Best practices 226

Best practices Call Center Contact Center Scripts 226

JustCall

JUNE 2, 2021

Common customer queries are handled by call center professionals that are trained to carry out the act. The soft skills that customer service agents are trained in are monumental in lead to user conversion and retention. Being a successful call center agent is not a job for introverts, unfortunately.

Call Center 52

Call Center call center professionals call center software Scripts 52

Hodusoft

JUNE 7, 2024

Call center management is a process using which businesses manage the daily operations of their call centers. It encompasses everything from forecasting, hiring employees, agent training and coaching, workforce scheduling, professional handling of customer contacts, and many more.

Best practices 52

Best practices Call Center Omni-channel support Management 52

JustCall

JANUARY 21, 2022

Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Sales managers or call center professionals can have the alternative of organizing their call records in a detailed manner. Call Monitoring. Track and train agents in real-time.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52