Outsource Consultants

MARCH 17, 2025

Filipino call center professionals often excel in this area, showing a genuine understanding of customer emotions and responding with appropriate care and concern. Regular skill-building workshops can help agents stay current with industry trends and technologies.

Call Center 67

Call Center outsourcing Education Consulting 67

Fonolo

OCTOBER 17, 2017

Join Fonolo, the Greater Toronto Area Contact Centre Association (GTACC), and three amazing keynote speakers for a day of interactive workshops, engaging panel discussions, and lots of networking!

Abandon rate 57

Abandon rate call center professionals Contact Center Benchmark 57

Fonolo

JUNE 17, 2015

This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Read the full story here: 7 Tips for Success from Call Center Professionals.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Comm100

NOVEMBER 14, 2017

Here’s a quick snapshot of some groups that you might want to add to your list: Worldwide Contact Center Professionals – Worldwide industry experts in customer contact strategies including CRM, BPO, direct marketing, managed services and call center industries with close to 32000 members! Specialized Training Courses.

Customer Service 54

Customer Service Morale Education call center professionals 54

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. Contact Center Industry Facts.

Contact Center 120

Contact Center CCNG Morale Coaching 120