Fonolo

MARCH 29, 2022

Perhaps it’s reducing the volume of customer escalations, or improving certain performance metrics like Average Handle Time or First Call Resolution. There’s a lot that goes into running an efficient call center. How to Foster Agent Engagement in a Hybrid Contact Center. Why workforce management?

Call Center 81

Call Center call center workforce Management Average Handle Time 81

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Cisco - Contact Center

FEBRUARY 19, 2020

While there is no quantitative evidence that one made basket or putt begets another, it is a widespread belief that athletes definitely can get into a rhythm. Those watching naturally accept and carry forward, recapping the superficial notion that what they see is real and that one good shot or putt was the domino to a series of successes.

Contact Center 119

Contact Center contact center solutions Enterprise Engineering 119