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Contact Center Management: Best Practices & Strategies for Peak Performance

Calabrio

Go Deeper: Related Resources to Explore The Definitive Guide to Call Center Workforce Management Contact Center Forecasting Guide How to Drive Call Center Employee Engagement Managing Contact Center Processes: Strategizing for Operational Efficiency With empowered agents in the right place, your contact center will go far.

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Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Cisco - Contact Center

The Customer Experience Analytics gadget displays the overall pulse of customer feedback through industry-standard metrics, such as NPS, CSAT, and CES. Innovative AI-Powered Self-Service.