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Cisco - Contact Center
FEBRUARY 18, 2020
“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.”. “I I need easy access to cloud-based applications that work seamlessly with my on-premises contact center infrastructure”. Do These Challenges Sound Familiar?
Cisco - Contact Center
NOVEMBER 26, 2019
Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. Leading racers have stated “to go fast, you first have to go smooth”.
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Cisco - Contact Center
FEBRUARY 19, 2020
American rock band Boston’s 1976 debut album still holds the record for highest-selling debut album ever with 17 million copies sold.
Cisco - Contact Center
FEBRUARY 5, 2020
Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration. I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI).
Cisco - Contact Center
JANUARY 21, 2020
Artificial Intelligence and Translational Services. The world is flattening; thus, with the business becoming increasingly global, the existing language barriers demand new solutions across vertical markets, especially when dealing with a company to a consumer.
Cisco - Contact Center
JANUARY 8, 2020
Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months. Some businesses have near and long-term plans to move to the cloud.
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