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AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

Through AI, you can analyze calls for customer sentiment and determine if your agents need additional training or if you need to make a change in your contact center strategy. AI-Enabled Features To Look For In Call Center Software. Call center software comes with a wide range of features.

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Inbound KPI Metrics to Monitor for Operational Efficiency

Calltools

The latest call center software offers the dynamic services your customers need, but first you must use these inbound metrics to discover bottlenecks, inefficiencies and weak points in your call center customer service experience. After Call Work Time. First Call Resolution.

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