JustCall

APRIL 4, 2023

Collaboration Conference calling, screen sharing, and team collaboration tools. Analytics and Reporting Analytics and reporting features such as call logs and call tracking. It focuses on the human side of your contact center. It includes aspects such as gamification, monitoring, and performance management.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

Fonolo

JANUARY 31, 2023

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. Use technology to monitor agent efficiency and performance Call center training should use real-life examples to help employees see the results of good and bad techniques. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Fonolo

JUNE 17, 2015

But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use video conferencing.

Call Center 96

Call Center Gamification Coaching Contact Center 96

NICE inContact

SEPTEMBER 30, 2019

Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents.

Contact Center 54

Contact Center Gamification Call Center call center software 54

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Robust voice calling features allow call center representatives to: Practice transferring sales calls, Place conference calls. Work with features like insight cards and call tagging.

Best practices 62

Best practices Sales Call Center Coaching 62

JustCall

APRIL 5, 2023

Top Features of Twilio Call tracking – Track incoming call sources to attribute them to the right marketing campaign. Global conferencing – Global dial-in so teams from any location can be added to conference calls. Call masking – Temporary phone numbers protect agents and callers.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Inviting call center leaders to retreats or conferences with the executive team is a great way to foster a collaborative environment.

Call Center 182

Call Center Management Scripts Coaching 182