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In-Depth Guide: Inbound Call Center Software

Hodusoft

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

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On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Cloud-based call center software.

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The Top 10 Call Center Software for 2020

Hodusoft

If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best. HoduCC – Call Center Software. Who is Hodusoft you may well ask.

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On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Cloud-based call center software.

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The Ultimate Guide to Call Center Training

Fonolo

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. But working remotely doesn’t mean you have to stop training. Act it out.

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HoduSoft brings HoduCC for Call Centers during COVID-19 pandemic

Hodusoft

Configure scripts. Call conference. Benefits of HoduCC for call centers during COVID-19. HoduCC is the best inbound and outbound call center software that can assist all types of call centers in the running smoothly and offer excellent customer satisfaction. WEBRTC Phone.

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15 Powerful Call Center Training Methods

Fonolo

Your team can use Zoom or BlueJeans to attend training sessions and conferences while working remotely. Video conferencing can also be a great opportunity to bring together different offices or teams, have training from teachers from much further afield and attend virtual conferences. Who doesn’t like a good story?