Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?

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virtual call center Call Center Contact Center call center software 52

Hodusoft

MARCH 22, 2022

This was an opportunity to network with the industry’s top decision makers and showcase our advanced Call Center software, which is one of the most innovative solutions currently in the market. HoduCC- Call and Contact Center Software. HoduPBX- Business Phone System.

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Hodusoft

APRIL 23, 2019

It was a great leap forward when call centers migrated from PSTN to VoIP. The next big leap can be said to be video chat for call centers as a way to delivering a better user experience. If contact centers have not yet made the transition to incorporating video chat in their operations, it is time they did.

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Contact center software Contact Center Call Center voip 40

Hodusoft

AUGUST 27, 2019

At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Contact Center Software to SHOPTOMYDOOR – A Leading Freight Forwarding Company in Nigeria.

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Hodusoft

AUGUST 21, 2024

We salute BPO companies of all sizes for their valuable contribution and dedication, and we are proud to support them with our cutting-edge BPO contact center software and call center software to enhance their operations and customer experiences.

outsourcing 52

outsourcing Contact center software Government call center software 52

JustCall

DECEMBER 13, 2022

On the other hand, a customer contact center is a central point that is responsible for handling customers in many ways. For example, VOIP, in-app chat, video and text messages, online surveys, and more. A customer contact center uses several channels to track and coordinate consumer interactions.

Interactive Voice Response 52

Interactive Voice Response Contact center software Contact Center voip 52

Hodusoft

JULY 8, 2019

At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Omnichannel Contact Center Software to Anchor Insurance – A Leading Insurance Company in Nigeria.

Contact center software 40

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Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular.

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Hodusoft

MARCH 24, 2019

At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Omnichannel Contact Center Software to Wapic Insurance – A Leading Insurance Company in Nigeria.

Contact center software 40

Contact center software voip call center software Contact Center 40

Hodusoft

APRIL 22, 2020

Tools and software play a vital role in the smooth functioning of call centers. HoduSoft, the leading VoIP solutions provider across the world, has come up with HoduCC, an omnichannel contact center software. It has several features to make the operation of call centers more smooth and efficient.

Call Center 52

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Hodusoft

APRIL 27, 2022

Although these channels remain important, an omnichannel contact center enables businesses to provide customers with the best support digitally. If you have been thinking about investing in a virtual contact center software that allows omnichannel communication, here is what you must know. Telephony via VoIP.

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Contact Center Multichannel Contact center software Interactive Voice Response 105

Hodusoft

OCTOBER 26, 2021

The company’s diverse product line includes: HoduCC- Call and Contact Center Software. HoduCC contact center software is an omnichannel software for mapping modern customer’s journey across all the touchpoints- online and offline. HoduPBX- Business Phone System.

voip 52

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Hodusoft

JULY 16, 2020

HoduSoft is one of the leading VoIP communication products companies having customers in 30 countries spread across 6 continents. The webinar comprehensively explains how HoduCC – omnichannel contact center software helps in delivering enhanced customer engagement.

Contact center software 52

Contact center software voip call center software Contact Center 52

Hodusoft

JUNE 15, 2020

HoduSoft, one of the leading VoIP service providers, has organized a live event for enhancing customer service through omnichannel contact center software (HoduCC). From predictive dialer to real-time analytics, the software incorporates all the major functionality for smooth business communication.

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Hodusoft

OCTOBER 6, 2022

HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. 1 Predictive Dialer Software in GetApp ’s Category Leader list, published by Gartner Digital Markets Report. About HoduSoft.

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Contact center software voip Contact Center Customer Support 52

NobelBiz

NOVEMBER 27, 2023

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. It involves the systematic collection, recording, and organization of detailed information about incoming and outgoing calls. Want to learn more?

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Call Logging voip Contact center software CRM 59

Hodusoft

JUNE 28, 2023

If you let your imagination run wild, you may find it almost similar to traffic lights on a VoIP phone system. Simply put, it usually comprises three different colored lights—green, red, and yellow—that enable you to see who is available for a phone call at any particular time. If someone is busy then someone else can pick up the call.

voip 52

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Hodusoft

OCTOBER 1, 2022

Currently, HoduSoft offers: HoduCC – An omnichannel Call and Contact Center Software. HoduPBX – A robust VoIP IP PBX Software. HoduBlast – A Voice, SMS, & WhatsApp Broadcasting Software. HoduConf – An Audio Conferencing Software. About HoduSoft.

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Contact center software Marketing voip Contact Center 52

Hodusoft

SEPTEMBER 3, 2019

HoduSoft, a leading VoIP software provider has gained fame for serving the global clientele with its high-quality, feature-rich, ready-to-use VoIP software for addressing business communication requirements. Hodusoft is proud to add Travelopod in the list of its globally renowned clientele.

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voip call center software Contact center software Call Center 40

Callminer

SEPTEMBER 23, 2020

.” – Penny Reynolds, A Simple Approach to Staffing for Outbound Calls , SWPP; Twitter: @swpp_org. Leverage VoIP for less intimidating phone numbers when placing long-distance calls. “Consider getting a business VoIP service to support your local and international outbound calls.

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Hodusoft

AUGUST 4, 2021

Does your organization’s contact center platform have the appropriate collaboration technology to implement the effectiveness of remote working? Thankfully, HoduSoft, a leader in VoIP communication, has designed hybrid work tools that can let you manage your remote work without hassle. HoduSoft Hybrid Workforce Solution.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

Babelforce

MARCH 30, 2022

What does it mean for a call center solution to be in the cloud? A cloud call center solution is call center software based in the cloud. You get access to all the software features, such as voice, text, and the dashboard, over an internet connection. And all the data is stored online.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

JustCall

APRIL 3, 2023

It comes with many features, such as auto-dialer, native integration, SMS workflow, VoIP, call tracking, and intelligent analytics, making it one of the best PhoneBurner alternatives. The all-rounder software provides a productive agent experience and accelerates your outbound campaign’s success.

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voip Interactive Voice Response CRM Coaching 52

Hodusoft

JUNE 17, 2021

HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. Contact centers that primarily operate via phone interactions should look into best-of-breed solutions.

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

Hodusoft

AUGUST 13, 2021

How important are auto dialers for call center software. For businesses to generate sales leads, the erstwhile favored channels of in-person meets or phone calls are now completely replaced by online lead generation techniques. Did you check out the auto-dialer that HoduCC – a call center software offers?

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call center software Call Center voip Sales 98

NobelBiz

SEPTEMBER 19, 2023

Dropped calls are more than just technical glitches; they disrupt the customer experience, leading to disgruntled customers, extended call times, and decreased productivity. In a call center, they’re the stumbling blocks to trust and efficiency.

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

Hodusoft

DECEMBER 7, 2021

Based on the evaluation, features such as automated calling and reporting capabilities are weaved in the HoduCC Contact Center Software to give higher RoI to our customers,” he continued. Hodusoft’s award-winning call center software is designed to handle high volumes of calls for business across multiple platforms.

voip 52

voip Contact center software call center software Contact Center 52

JustCall

JANUARY 31, 2023

Powered by AI, Dialpad doubles up as a unified communications platform that offers text messaging, VoIP calling, and video conferencing tools. Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1.

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voip Enterprise Interactive Voice Response CRM 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Call center systems contain varied features depending on the pricing tier.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Hodusoft

JULY 6, 2022

Call routing, also called Automatic Call Distribution System (ACD) is a call management tool that automatically distributes calls to the right agent or department based on the rules set by businesses.

Interactive Voice Response 59

Interactive Voice Response Customer Experience Contact center software Call Center 59

JustCall

FEBRUARY 13, 2023

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

JustCall

APRIL 24, 2023

Introduction CallHippo is one of the most popular VoIP software providers in the market. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. Comparison Of the Top 8 CallHippo Software Alternatives 1.

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voip CRM Enterprise Call Center 52

Hodusoft

MARCH 18, 2019

located in the heart of Ahmedabad city, in India, serves best-in-class VoIP Softwares all over the world. Being one of the leading business communication software providers, the company offers communication software which is robust, flexible, advanced yet affordable. HoduSoft Pvt.

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voip Contact center software Healthcare Contact Center 40

JustCall

JANUARY 5, 2023

The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Speech analytics solutions are either integrated into contact center software or provided as a preloaded feature.

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Analytics Coaching Call Center APIs 52

Babelforce

NOVEMBER 30, 2022

Estimated wait time is an estimate – usually calculated on a rolling basis by call center software – of the length of time a caller will have to wait in a queue before an agent answers. Contact Center as a Service refers to cloud-based software packages that contain everything a business needs to start a contact center.

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JustCall

APRIL 3, 2023

Top 10 OpenPhone Competitors and Alternatives: Which Call Center Software Is Right for Your Business? JustCall Overview JustCall is an all-in-one business phone system and contact center software that has quickly gained traction as a leading OpenPhone alternative for small and mid-sized enterprises.

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Interactive Voice Response Enterprise Analytics call center software 52

NobelBiz

MAY 24, 2021

Contact centers that are hosted on-premises use central office technology, and applications and services are provided through applications and servers housed in the same location. On-premise call center software is increasingly being installed to help provide better service and satisfaction to customers.

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