ShepHyken

JANUARY 29, 2021

They provide some tips and tricks to set your business up for success in the contact center. Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence.

Best practices 258

Best practices Contact Center Interactive Voice Response Call Center 258

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Foster empathy with the customer.

Call Center 141

Call Center Contact Center Coaching Gamification 141

SharpenCX

JUNE 28, 2023

This means true customer service success is far deeper than just tracking calls received. Improving your customer service metrics requires a deeper look at which KPIs make sense for your contact center and the strategies you use to achieve them. What Call Center Metrics Should You Measure? What needs to change?

Call Center 67

Call Center Metrics call center software Contact Center 67

TeleDirect

AUGUST 23, 2019

With lead response management services for a variety of industries, 24/7 contact center operation is simply easier – and more sales-friendly – with TeleDirect. Give your 24/7 contact center the support it needs – and the peace of mind necessary to concentrate on what makes your business unique. Making outbound calls.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

Fonolo

JUNE 17, 2015

The training you provide to your contact center employees prepares them for what’s to come in the workplace and helps them incrementally improve their skills. What is call center training? Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Curate a knowledge base.

Call Center 96

Call Center Gamification Coaching Contact Center 96

SharpenCX

JUNE 29, 2021

Whether it’s dealing with a customer or tackling a difficult technical task in your call center software, customer service agents need to think outside the box. Train agents on the ins and outs of your call center software , your product, and your internal processes.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. It’s a win, win, win.

Call Center 182

Call Center Management Scripts Coaching 182