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How Do You Improve Call Center Metrics?

SharpenCX

It seems customer service is now the yardstick by which consumers measure brands. In addition to making purchase decisions based on price, quality, and brand experience, consumers also seek out companies with fast, convenient, and helpful customer support. Without it, companies risk future sales and brand growth.

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The Ultimate Guide to Call Center Training

Fonolo

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center.

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Reasons Why A 24/7 Call Center May Be Right For Your Business

TeleDirect

Making outbound calls. Handling customer complaints. Providing technical support. Taking reservations for seminars and other events. When given a choice between doing business with a friendly, well-trained professional or an impersonal answering machine, customers will choose the live operator every time.

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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. There are many different leadership activities I have done in the call center industry…”. What I liked the most are the seminars and workshops we did all year round. It’s a win, win, win.