Hodusoft

OCTOBER 9, 2024

How Multi-Factor Authentication Protects Customer Data in Call Center Software? Remote Work Challenges This is especially true for virtual call centers that have customer care representatives spread across the globe. MFA is the offshoot of two-factor verification that was engineered by AT&T in 1996.

call center software 52

call center software Call Center Contact Center Best practices 52

Hodusoft

MARCH 22, 2023

If you’re planning to set up a virtual call center, then you can hire experienced and skillful people from around the world. You need to make sure that you hire the right number of qualified and skillful employees. Also see to it that your hiring process is fast, thorough, and quick.

Call Center 52

Call Center call center software CRM virtual call center 52

ViiBE Blog

APRIL 26, 2021

If you think of your IT service like the mechanic, the software engineers are the car factory. ViiBE’s virtual call center solution can be used as a standalone or be integrated into your existing call center software, and it is adaptable to your company’s use case.

virtual call center 52

virtual call center call center software Contact Center Call Center 52

JustCall

FEBRUARY 11, 2022

Sales managers drive the company’s revenue engine. Instead, modern sales professionals are opting for virtual selling. Remote sales tools such as virtual call centers , sales call center software , CRM software, and email software are important in a virtual environment.

Sales 52

Sales B2C B2B call center software 52

Cisco - Contact Center

FEBRUARY 19, 2020

What most people don’t know is that the record was years in the making, and almost all instruments were recorded by a single individual – founder and leader, Tom Scholz – who did the project on the side while holding his day job as an engineer at Polaroid.

Contact Center 82

Contact Center contact center solutions Enterprise Best practices 82

aircall

JANUARY 8, 2021

A German engineer by the name of Friedhelm Hillebrand and his colleague Bernard Ghillebaert were the early pioneers of text messaging, dating back to 1984. Call a contact from the messaging window. 2) Cloud-based phone systems connect seamlessly with other software applications. Virtual call center capability.

voip 62

voip Sales virtual call center Technology 62

Hodusoft

JUNE 7, 2024

But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more. The way a call center is managed goes a long way in determining its success or failure.

Best practices 52

Best practices Call Center Omni-channel support Management 52