Fonolo
MAY 1, 2019
While the Canada angle is entertaining, the impact of a Mitel-Avaya merger would have very material affects on the contact center world. Just in terms of call center software: Avaya has 3 distinct platforms (IPOffice, Aura, and Oceana) and Mitel has three or four depending on how you count.
Callminer
AUGUST 1, 2017
Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends. She has a command to write on call center software and new technologies used in contact centers.
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NICE inContact
JUNE 28, 2019
It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. It also means having powerful digital call center software ready. In other words, customers don’t want to have to start from scratch each time they contact a company.
SharpenCX
FEBRUARY 25, 2020
Think of where clutter lives in your contact center. When you open your call center software and see a page of all your reports, with data points, spreadsheets, graphs and colors, your brain gets overwhelmed. Which is exactly why actors and entertainers wait in a green room prior to going on TV.
Natalie Petouhof
JULY 7, 2016
Most cloud-based contact centers also don’t require any money up front, but rather are based on a fee that you pay as you go. She has had experience in print, digital and broadcast media in a variety of industries, including entertainment, human resources, beauty, fashion, health, lifestyle, social media marketing, tech and more.
CrazyCall
JANUARY 11, 2019
Personalized customer service – check this article to learn guidelines on creating tailored customer service with the help of call center software. Customers prefer to use mobile devices to browse through the web but also for purchasing, data checks, entertainment. How to achieve excellent customer experience?
Freshcaller
OCTOBER 15, 2018
Start with a message explaining what is happening e.g. “your call is on hold and will be answered…” with the music playing in the background. Intersperse the messages and music with news snippets, e.g. sports, entertainment, weather, business, etc. These can be uploaded each day and provide a bit of variety for your customers.
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