Callminer

AUGUST 1, 2017

This will improve campaign performance overall including agents’ service levels. First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. To sustain within the competitive setting, it’s necessary for call centers to…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NICE inContact

JUNE 28, 2019

It might surprise you that reducing stress and providing entertainment are two of the more significant ways that brands can inspire positive emotions. It also means having powerful digital call center software ready. It’s a winning combination. How to inspire positive emotions in customers.

Entertainment 67

Entertainment Scripts Self service CRM 67

SharpenCX

FEBRUARY 25, 2020

Think of where clutter lives in your contact center. When you open your call center software and see a page of all your reports, with data points, spreadsheets, graphs and colors, your brain gets overwhelmed. Maybe you wanted to check on your Service Level, but caught a glimpse of Average Handle Time.

Call Center 76

Call Center Morale Metrics Abandon rate 76