call center software Gamification Workshop 
Fonolo
JANUARY 31, 2023
Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Use technology to monitor agent efficiency and performance Call center training should use real-life examples to help employees see the results of good and bad techniques.
Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. There are many different leadership activities I have done in the call center industry…”. I used to work as a call center trainer.
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Fonolo
JUNE 17, 2015
But training new and old employees on an ongoing basis can be tough, so here’s a guide to contact center training, along with our top call center training ideas and methods you can put into practice: Our 15 Most Powerful Call Center Training Methods Are: Hold regular training sessions. Use video conferencing.
JustCall
MARCH 9, 2023
In simpler words, if there’s a steep learning curve with your call center software, your agents will need guidance in the form of consistent training. Make the agents practice how to transfer calls between teams and departments. The tool should take off the workload of the agent as opposed to adding to it.
NobelBiz
MAY 22, 2022
Higher employee engagement: Using the right call center software can improve communication between employees and managers. You’ll see higher employee engagement levels, leading to a happier and more productive work environment overall. What are the logistical needs and challenges your call center agents will face?
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