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Estimated wait time is an estimate – usually calculated on a rolling basis by callcentersoftware – of the length of time a caller will have to wait in a queue before an agent answers. Employees can dial each other’s extensions and also make outside calls. Virtual contact centersoftware.
Aircall is a cloud-based callcentersoftware that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. 5 Capterra– 4.0/5
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