Guest Post: 5 Contact Center Best Practices That Make Clients Happier
ShepHyken
JANUARY 29, 2021
While it’s near impossible to know every customer the way you know your peers, you can use call center software to bridge the gap. IVR systems make it possible to collect information about a client when they call. That being the case, morale boosting and team building events should become the norm at your company.
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