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CallCenter Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. The way a callcenter is managed goes a long way in determining its success or failure. Let’s get started! to enhance their productivity.
Provide Omni-ChannelSupport. For example, someone enjoys calling up customer support to solve their issues, while a more introverted person may prefer reaching out via social media platform such as WhatsApp or live chat. That’s where omnichannel support comes in handy. Slack is a good example of this.
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