ShepHyken

JANUARY 29, 2021

While it’s near impossible to know every customer the way you know your peers, you can use call center software to bridge the gap. IVR systems make it possible to collect information about a client when they call. Keeping your customer agents aware of this fact goes a long way to making customer experiences pleasant.

Best practices 249

Best practices Contact Center Interactive Voice Response Call Center 249

SharpenCX

JUNE 28, 2023

Improved ACR means the number of additional contacts from the same customer decreases, improving efficiency, call quality, and customer satisfaction. When call center software is designed specifically with the agent in mind, new hires get up and running faster, leading to increased time to value.

Call Center 67

Call Center Metrics call center software Contact Center 67

Callminer

APRIL 21, 2020

Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle. There are many different leadership activities I have done in the call center industry…”. What I liked the most are the seminars and workshops we did all year round. It’s a win, win, win.

Call Center 182

Call Center Management Scripts Coaching 182

Calltools

JULY 10, 2019

As the season approaches, more people will use your call center to place orders and ask questions about products. Employees can only keep up with customer demand when they know how to use your call center software quickly.

Call Center 75

Call Center call center software Scripts Sales 75

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center.

Call Center 141

Call Center Contact Center Coaching Gamification 141

TeleDirect

AUGUST 23, 2019

Making outbound calls. Taking reservations for seminars and other events. TeleDirect’s professional, motivated live agents work in tandem with our call center software to provide personable and automated support for high call volume times, crisis situations like recalls, or to simply assist with your everyday business operations.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

SharpenCX

JUNE 29, 2021

Whether it’s dealing with a customer or tackling a difficult technical task in your call center software, customer service agents need to think outside the box. Train agents on the ins and outs of your call center software , your product, and your internal processes.

Customer Service 67

Customer Service Coaching Call Center call center software 67