aircall

NOVEMBER 18, 2016

One of the most common complaint of both call centers and contact centers is the language barrier which occurs when these centers are located overseas from the business which is outsourcing to them and their customers. Call centers operate over the phone, their main channel of communication.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

One of the most common complaint of both call centers and contact centers is the language barrier which occurs when these centers are located overseas from the business which is outsourcing to them and their customers. Call centers operate over the phone, their main channel of communication.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. What is a call center? What is a call center? Types of call centers How does a call center work?

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

ViiBE Blog

MAY 13, 2021

Still, the software running behind the scenes plays a crucial role in ensuring optimum customer service. Call centers are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. Which software is used in call centers?

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52

Hodusoft

MARCH 22, 2023

Hire a team of qualified professionals and build them A team of qualified professionals includes customer service representatives, technical support specialists, sales representatives, and more. If you’re planning to set up a virtual call center, then you can hire experienced and skillful people from around the world.

Call Center 52

Call Center call center software CRM virtual call center 52

Hodusoft

JUNE 7, 2024

The way a call center is managed goes a long way in determining its success or failure. In this blog, we have highlighted how call center management can be made seamless using call center software or contact center software while tracking essential metrics and executing standard call center management practices.

Best practices 52

Best practices Call Center Omni-channel support Management 52

aircall

OCTOBER 7, 2016

Screens and logs calls, forwards them to a qualified handler if need be. Technical support agent/representative. Answers technical questions on the use of a product or service. Can be specialised, or also cover the duties of the previous post (in the case of a smaller center, for instance). Staying goal-orientated.

Call Center 48

Call Center First call resolution call center software Telemarketing 48