call center software Telecommunications voip 
aircall
JANUARY 15, 2021
Whenever there’s a system problem, you can put the days of placing a panicky call to your IT department behind you when you implement a VoIP phone system. A VoIP phone system is a newer technology that relies less heavily on IT personnel to keep it running than legacy phone systems. The Importance of a VoIP Infrastructure.
Hodusoft
MARCH 22, 2022
This was an opportunity to network with the industry’s top decision makers and showcase our advanced Call Center software, which is one of the most innovative solutions currently in the market. With advanced features like process automation and auto-dialers, the HoduCC call center software holds a high rank among its peers.
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Hodusoft
JUNE 17, 2021
Call recording software captures the audio recordings of telephone conversations over a Voice over IP (VoIP) or public switched telephone network (PTSN). While call recording is used by most call centers, there are several ways to implement it ranging from server-based to cloud-based strategies. he added. .
aircall
JANUARY 18, 2022
Analog and ISDN connections are disappearing, the number of VoIP connections is increasing, and video calls are enjoying unprecedented popularity. The aim of the partnership is to offer all German-speaking customers access to Aircall’s innovative cloud-based VoIP solution.
Hodusoft
MAY 10, 2024
That also makes these support centers far more cost-effective. Another key benefit of virtual call center software is its flexibility, enabling agents to work remotely. Virtual call centers are not tied to any physical location and operate entirely online.
aircall
JANUARY 19, 2021
Ultimately, cloud-based phone systems, also known as VoIP phone systems , help to enhance customer service, which will inspire brand loyalty, increase your customer base, and generate more revenue. Call center analytics: Provides a central dashboard to keep track of all call center metrics, such as wait times, missed calls, and call volume.
aircall
JUNE 28, 2022
What got us excited as product mock-ups matured is that there was a “perfect storm” opportunity: Existing phone system offerings were old, commodity hardware–oriented, and if you wanted an international system, productivity, and collaboration, you had to go for complex call center software that needed months of implementation.
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