Callminer
MAY 2, 2018
Hosted call center software is a delivery model that differs from on-premise software and shares some characteristics with cloud-based software. Here’s a look at hosted call center software, its advantages, and best practices for choosing the right delivery model for your call center.
Noble Systems
APRIL 14, 2021
What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.
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Callminer
AUGUST 6, 2019
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.
Talkdesk
JULY 20, 2020
As the pandemic continues and fully remote operations become “the new normal”, organizations must reevaluate their virtual call center approach and determine the best strategy for its implementation. Enterprises must consider the implications of a full-time transition from a physical to a virtual contact center.
Fonolo
MARCH 3, 2022
In an article by Destination CRM, founding partner of International Customer Management Institute (ICMI) Brad Cleveland asserts that COVID-19 shifted 80% of in-person call centers to virtual call center environments. FACT: 80% of call centers shifted to remote work environments after the COVID-19 pandemic.
JustCall
AUGUST 9, 2022
While virtual call center software existed even before, these solutions have amassed massive demand in this pandemic economy. But before rushing to put your money into any one tool, it’s a good idea to have a complete understanding of the virtual call center software costs so as to allocate your capital optimally.
Noble Systems
MARCH 19, 2021
Call Center Software for SMB. Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). Cloud Contact Center for SMBs.
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