Hodusoft

JULY 16, 2020

Recently, HoduSoft responded to the clients’ request to explain how the omnichannel contact center can deliver a seamless user experience. Consequently, we had organized a live webinar on omnichannel experience that can enhance customer engagement. The event took place on Jun 25, 2020, 5 PM – 5:45 PM (IST).

Contact center software 52

Contact center software voip call center software Contact Center 52

Talkdesk

MAY 13, 2015

In an effort to share more helpful information with our customers and prospects, we recently launched live biweekly webinars. They are hosted by our call center software product experts and customer success managers and provide information about how to setup Talkdesk, optimize its configuration and troubleshoot like a pro.

call center software 40

call center software Call Center Management 40

Hodusoft

MARCH 22, 2022

This was an opportunity to network with the industry’s top decision makers and showcase our advanced Call Center software, which is one of the most innovative solutions currently in the market. With advanced features like process automation and auto-dialers, the HoduCC call center software holds a high rank among its peers.

Contact Center 98

Contact Center Contact center software call center software Telecommunications 98

Noble Systems

APRIL 14, 2021

Cloud technology is typically used to provide the flexibility and accessibility that is needed for virtual call center software. The virtual call center solution lets agents work from almost anywhere with a reliable internet connection. Here are some more features to look for in the virtual call center solution.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Cisco - Contact Center

JANUARY 8, 2020

If the cloud is your contact center destination, there are practical steps that should be taken. Join me for this insightful webinar to explore the best practices that maximize the value of your contact center investments, and minimize risk and disruption to your business as you prepare to move to the cloud. Going Cloud?

Best practices 53

Best practices Contact Center Cloud contact Surveys 53

Noble Systems

SEPTEMBER 29, 2020

Try these additional resources: BLOG: Call Center Software 101: Introduction to Customer Contact Technology • read. A call center is a centralized site that is equipped to large volume of customer contacts – both incoming and outgoing – for an organization. Want to learn more?

Management 86

Management Gamification Quality management Schedule adherence 86

Hodusoft

JUNE 15, 2020

A live webinar is going to take place that will explain how omnichannel can enhance your customer engagement and improve customer experience. . If you want to know the secret to enhance customer interactions and engagement, you definitely need to attend this live webinar on 25th June 2020 at 5 p.m. Who should attend the Webinar?

Contact center software 52

Contact center software Contact Center voip call center software 52

Talkdesk

SEPTEMBER 22, 2015

Here at Talkdesk, we make cloud-based call center software designed to facilitate positive customer service interactions to help your business retain and grow your customer base. Tune in to one of our webinars or test out our call center software with a free 14-day trial. Happy trails!

call center software 64

call center software Call Center Feedback Customer Service 64

Fonolo

APRIL 10, 2019

Why is it hard to figure out the spending split between CRM and call center software? Second, CRM seats cover more people than just those working as call center agents, so it wouldn’t be an apples-to-apples comparison. How to Reduce Contact Center Costs AND Improve Customer Service.

CRM 98

CRM Contact Center Contact center software Call Center 98

Hodusoft

APRIL 27, 2022

They will therefore be fully prepared for the video call – and the first specialist the customer connects within website chat will also be able to track their journey and touch points along the way. Why does your company need an Omnichannel Contact Center?

Contact Center 105

Contact Center Multichannel Contact center software Interactive Voice Response 105

NICE inContact

AUGUST 1, 2019

But it may have been five years or more since you last evaluated technology options or vendors for call center software. So much has changed. Where do you start and how do you manage the process?

Contact center software 55

Contact center software Contact Center Enterprise Cloud contact 55

NICE inContact

SEPTEMBER 18, 2019

While many contact centers are experimenting with chat bots, many also see the vision of infusing their entire call center with AI. They are creating a strategic roadmap for acquiring and broadly deploying AI call center software. Why AI in the Contact Center. Planning for AI in the Contact Center.

Contact Center 54

Contact Center call center software Call Center Customer Experience 54

NICE inContact

SEPTEMBER 5, 2019

On the other, if it’s been a while since you last evaluated technology options or vendors for call center software, then maybe it’s time to think about modernizing. In our upcoming webinar we’ll share key findings to help answer those burning questions: Why adopt AI now? Where can AI add the greatest benefits?

Customer Care 55

Customer Care Contact center software call center software Benchmark 55

Talkdesk

SEPTEMBER 2, 2015

To that end, we host a Customer Spotlight webinar series to explore advances in this field. Shamia began the webinar by tracing the evolution of customer service up to its current state, in which customers demand effortless service in real-time. The call center agent is able to hear the tone in the caller’s voice.

Best practices 68

Best practices Customer Service Surveys call center software 68

NICE inContact

SEPTEMBER 17, 2019

I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. The webinar will also help clarify newer options like CCaaS (Contact Center as a Service) and why their popularity has taken off.

Call Center 55

Call Center Contact Center Cloud contact call center software 55

Hodusoft

FEBRUARY 29, 2024

As per data from Webinar Care, nine out of every ten customers expect interaction with brands across multiple channels. Upgrading to sophisticated call center software can enable MSPs to not only identify bottlenecks and optimize processes but also make the right data-driven decisions.

Call Center 52

Call Center Abandon rate Omni-channel support call center software 52

Talkdesk

JUNE 27, 2016

Once agents are able to start picking up calls, supervisors often engage in live coaching sessions where they actively advise agents during phone calls. Despite the existence of advanced call center software features that can help make live coaching sessions more seamless, supervisors and agents can still run into a number of issues.

Coaching 41

Coaching Call Center call center software call center solutions 41

Talkdesk

AUGUST 1, 2017

From the very first inception of Talkdesk, there was always a basic idea that drove the direction of our product: other offerings in the call center space were complicated and Talkdesk had to be different. Our call center software was created with the intention of being a solution to all that red tape.

call center software 42

call center software Call Center Construction Contact Center 42

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Contact Center 82

Contact Center contact center solutions Enterprise Best practices 82

aircall

FEBRUARY 24, 2021

If you have software with mobile capabilities, your reps can access information on-the-go that will help them close the sale, even when they’re calling from a mobile device. Invest in the right call center software. For example, call center software often comes with coaching tools.

Sales 62

Sales Technology call center software CRM 62

Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features. Here’s how: 1.

call center software 40

call center software Morale Call Center Coaching 40

Hodusoft

OCTOBER 26, 2021

Whereas, the HoduCC call center software has advanced auto dialers and features to automate processes and enable efficient operations. The call center software can also seamlessly integrate with CRMs (Customer Relationship Management) and leading SMS applications. . HoduConf- Audio Conferencing Software.

voip 52

voip Contact center software call center software Government 52

NobelBiz

JUNE 26, 2023

Robust hardware computer systems provide the necessary infrastructure for efficient operations, while call center software empowers agents with powerful tools to handle customer interactions effectively. Of course, not even the most advanced technology cannot run a contact center by itself (yet?).

Call Center 52

Call Center Interactive Voice Response call center software Contact Center 52

SharpenCX

JUNE 29, 2021

Whether it’s dealing with a customer or tackling a difficult technical task in your call center software, customer service agents need to think outside the box. Train agents on the ins and outs of your call center software , your product, and your internal processes.

Customer Service 67

Customer Service Coaching Call Center call center software 67

Cisco - Contact Center

FEBRUARY 19, 2021

Introducing the All New Webex Contact Center: The Technology Enabling the Future of CX [Webinar]. Webex Contact Center webpage. Cisco to Acquire IMImobile to Embed Omnichannel Engagement Into Customer Experience as a Service [Press Release – December 2020]. The Future of Customer Experience Begins Now [Blog].

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

Noble Systems

MAY 20, 2021

And then, once you determine what the best practices really need to be, you can use real time speech analytics to help put guardrails up to keep agents inside the lines, and to course-correct them during the call if they go astray. Webinar on-Demand: Solution Showcase – Real-Time Service Improvements with Conversations Analytics Now.

Technology 98

Technology Interactive Voice Response Analytics Contact Center 98

NobelBiz

SEPTEMBER 19, 2023

Dropped calls causing chaos in your contact center? Watch our on-demand webinar to unravel the mysteries behind them, including human factors like operator error and accidental hang-ups. Learn how to prevent call disconnects, boost customer satisfaction, and ensure staffing success.

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

NICE inContact

SEPTEMBER 30, 2019

Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. The technology to establish a successful remote contact center program is available now.

Contact Center 54

Contact Center Gamification Call Center call center software 54

Talkdesk

DECEMBER 10, 2015

We focus our teams on specific personas – the specific profiles of all people that expect to have their day-to-day work enhanced by Talkdesk’s cloud-based call center software solution. Whether the customer is a supervisor, administrator or call center agent , they have a product manager focused on them and their everyday tasks.

Management 40

Management call center software Engineering Call Center 40

Cisco - Contact Center

FEBRUARY 18, 2020

Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud. The post Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5 appeared first on Cisco Blogs.

Contact Center 94

Contact Center Enterprise Self service contact center solutions 94

Fonolo

MAY 23, 2018

While you get some good technology in place for them, encourage them to sit in on free webinars, team up on calls with more senior agents, and wherever possible, subsidize a certificate program of their choice (as a gesture of your confidence in them).

Call Center 86

Call Center Benchmark Scripts Contact Center 86

NICE inContact

SEPTEMBER 27, 2019

You’re looking for call center software that’s trusted, that’s flexible, and that can easily integrate with existing technology. CRM is just one part of our powerful digital customer service software which can help delight your customers and lead to a demonstrable ROI.

CRM 55

CRM call center software Contact Center Call Center 55

SharpenCX

FEBRUARY 25, 2020

Maybe it’s time to apply Marie Kondo’s Tidying Up Method within your call center reporting to simplify your life and the lives of your agents. Watch our webinar: Agent Experience has a direct impact on your customer satisfaction. Think of where clutter lives in your contact center.

Call Center 76

Call Center Morale Metrics Abandon rate 76

SharpenCX

FEBRUARY 18, 2020

As a call center manager, you’ll have an advantage in your role (and future roles) if you learn the best practices of call center software. Then, you can identify how technology can support your contact center further. Read up on future trends in Contact Center Weekly articles.

Call Center 84

Call Center Coaching Management Contact Center 84

NICE inContact

AUGUST 28, 2019

To learn more about call center software and voice of the customer, watch the on demand webinar “Voice of the Customer Programs: From Listening to Action”. The post Voice of the Customer – More Than Just a Survey appeared first on NICE inContact Blog.

Surveys 55

Surveys Coaching Contact Center Quality management 55

Talkdesk

MAY 3, 2016

Smart companies are learning that advanced business tools like cloud-based call center software can form the foundation for agents to build positive customer communication and long-term loyalty. This article reviews the basics of contextual communication and offers tips and a link to a webinar on this topic.

Customer Experience 40

Customer Experience call center software Call Center Personalization 40

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52