Callminer
MAY 12, 2020
Call centers around the world are faced with the ever-intensifying challenge of meeting consumers’ expectations. As calls flood the lines during peak periods, such centers need powerful tool sets to handle them all. General Tips for Evaluating Call Center Software. Predictive Dialers.
Talkdesk
JULY 20, 2020
This requires new discussions that may include the tech stack challenges of remote work, the strategic implications of moving to virtual call center software, the impact on contact center costs and an eventual decision that will affect operations in the long-term.
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Callminer
SEPTEMBER 23, 2020
For more information on how factors such as voice of the customer can be measured efficiently, download our white paper, Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight. “Forget about software that does not have omnichannel features.
NobelBiz
FEBRUARY 13, 2024
These features range from managing calls to analyzing customer data. This transition is simply vital for call centers aiming to stay competitive and meet the evolving needs of their customers. CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations.
Calltools
SEPTEMBER 4, 2019
Blog posts, white papers, and guides all offer value to your leads. In addition to email templates, follow-up reminders, and contact lists, Call Tools helps you improve lead nurturing with a predictive dialer, click-to-call, preview dialer, web phone, and interactive voice response.
Cisco - Contact Center
FEBRUARY 1, 2021
All-Star Acceleration — Experts Look at What’s Next for Contact Center Technology [Blog] featuring Cisco Contact Center executive leadership perspectives. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study [Analyst study].
Fonolo
FEBRUARY 15, 2018
Remember, better customer relationships start at the call center. White Paper: 9 Critical Contact Center Trends for 2018. Several trends are poised to make a significant impact on contact centers around the globe. This white paper explores key areas that are sure to shake up the industry.
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