NobelBiz
FEBRUARY 13, 2024
These features range from managing calls to analyzing customer data. This transition is simply vital for call centers aiming to stay competitive and meet the evolving needs of their customers. CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations.
Fonolo
JANUARY 31, 2023
Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Use technology to monitor agent efficiency and performance Call center training should use real-life examples to help employees see the results of good and bad techniques.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SoliCall
AUGUST 2, 2023
Provide them with advanced call center software that includes features like automatic call distribution, call scripting, customer relationship management (CRM) integration, voice cancellation and knowledge bases. Offer opportunities for additional training, workshops, and certifications to enhance their expertise.
Fonolo
JUNE 17, 2015
This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Online learning. Use video conferencing for training.
SharpenCX
MAY 16, 2022
Consistently coaching and training agents ensures that your employees are prepared, feel confident and come away from each call more motivated to take on the next one. Schedule 1:1s and host workshops every month to keep skills fresh or implement new training programs. How to Choose the Right Outbound Call Center Software.
Talkdesk
APRIL 12, 2016
With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. TOPO Director of Consulting Greg Tapper expanded on this point at the Ultimate Sales Plays workshop. TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. Click to Tweet. About Talkdesk.
JustCall
MARCH 9, 2023
In simpler words, if there’s a steep learning curve with your call center software, your agents will need guidance in the form of consistent training. Make the agents practice how to transfer calls between teams and departments. What Is the Most Appropriate Method for Training Call Center Agents?
Expert insights. Personalized for you.
59 
Let's personalize your content