3CLogic
AUGUST 18, 2020
In addition to basic connector functionality, a hybrid cloud contact center can provide the best of both worlds – the comfort of using your existing environment, known call quality, and security protocols with the feature flexibility only a cloud solution can provide. But that’s a topic for another day.
ShepHyken
JANUARY 22, 2021
But, the supervisors can fetch reports, schedule periodic reports, and share it with the right stakeholders to assess and keep a track of campaign performance along with the business-specific metrics such as CSAT rate, conversion rate, inbound call flow, lead management, etc.
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3CLogic
AUGUST 11, 2020
With an impressive enterprise portfolio of solutions ranging from cloud services (Azure), to CRM (Dynamics), to collaboration tools (Teams), and software (Windows and Office 365), Microsoft is proving to be a key partner as organizations evaluate their short and long-term technology investments during the new age of COVID.
Talkdesk
MARCH 12, 2021
Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.
3CLogic
OCTOBER 7, 2020
In many cases, the consolidation of services and channels can provide an immediate ROI without changing the IVR call flows and customer journeys already in place. Updating call flows is a manageable step towards digital transformation with immediate benefits to customer experience.
Interactions
APRIL 14, 2021
A well-designed virtual assistant can help agencies automate call flow and reduce errors made by collection agents. Most AI call center solutions in the United States have mature applications for Spanish and French. A Virtual Collection Agent is incapable of deviating from business rules and scripts.
Hodusoft
JUNE 4, 2021
As an industry-leading VoIP software maker, HoduSoft’s call center solution HoduCC features the most advanced predictive dialer in the industry which can also be easily deployed. Outbound call monitoring. It also aids in scheduling calls and managing the leads identified. Reporting and analytics.
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