Interactions

APRIL 14, 2021

For live conversations, new collection agents can be supported by real-time conversation analytics that suggests the next best action, based on the events in the call. Post-call summarization and analytics can describe the actions in the call and assess agent performance to identify opportunities for coaching.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Babelforce

AUGUST 4, 2023

When it comes to customer support, answering a call blind is never ideal. But it wouldn’t really be practical for the call center manager to hover over each agent coaching them on the right way to approach each customer. Luckily, call whispering is the next best thing (and far less unnerving!)

Call Center 52

Call Center Call flow Coaching call center software 52

JustCall

APRIL 18, 2023

As a starter, tool integration synchronizes customer information, automates specific tasks, and unifies call center processes. Call Whispering Coach your reps during live calls when the deal is going south. Coach them in real-time with an endless feedback loop. Check out its pricing here.

call center software 52

call center software Call Center call center solutions Enterprise 52

3CLogic

MAY 27, 2021

When the COVID-19 pandemic hit, not only did Ingles experience a high volume of urgent calls, but they were also unable to fully staff remote agents. As a result, management could only monitor a small number of calls and offer very limited agent coaching. The 3CLogic Solution.

Contact Center 52

Contact Center contact center solutions Coaching Cloud contact 52

Interactions

APRIL 14, 2021

For live conversations, new collection agents can be supported by real-time conversation analytics that suggests the next best action, based on the events in the call. Post-call summarization and analytics can describe the actions in the call and assess agent performance to identify opportunities for coaching.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

JustCall

MARCH 23, 2023

Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. Conversation intelligence- Track and analyze all conversations with in-depth customer and coaching insights. When to Use JustCall? When to Use Aircall?

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. What exactly is a CCaaS solution?

voip 52

voip call center software Contact Center Call Center 52