call center solutions Call flow Technology 
ShepHyken
JANUARY 22, 2021
Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic.
3CLogic
AUGUST 18, 2020
In addition to basic connector functionality, a hybrid cloud contact center can provide the best of both worlds – the comfort of using your existing environment, known call quality, and security protocols with the feature flexibility only a cloud solution can provide. But that’s a topic for another day.
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3CLogic
AUGUST 11, 2020
As remote work becomes the new norm due to COVID-19, it has only served to exacerbate the inefficiency that comes with non-integrated systems and on-premise technologies. Thankfully, a modern cloud call center solution provides the visibility and actionable insights to adapt.
3CLogic
OCTOBER 7, 2020
Recent advancements in voice recognition technology have in many ways made voice the new user interface. In many cases, the consolidation of services and channels can provide an immediate ROI without changing the IVR call flows and customer journeys already in place. Which begs the obvious question – where to start? Conclusion.
Interactions
APRIL 14, 2021
During live agent conversations, some technologies redirect customers to a secure channel to submit sensitive data, while newer AI technologies capture the information in real-time while masking the information from the agent. Most AI call center solutions in the United States have mature applications for Spanish and French.
Babelforce
AUGUST 4, 2023
But it wouldn’t really be practical for the call center manager to hover over each agent coaching them on the right way to approach each customer. Luckily, call whispering is the next best thing (and far less unnerving!) What is an automated call whisper? Want to see for yourself?
Hodusoft
JUNE 4, 2021
As an industry-leading VoIP software maker, HoduSoft’s call center solution HoduCC features the most advanced predictive dialer in the industry which can also be easily deployed. Outbound call monitoring. It also aids in scheduling calls and managing the leads identified. Reporting and analytics.
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