3CLogic

AUGUST 18, 2020

Enterprises can increase productivity and streamline activities by enabling agents with basic but embedded CRM telephony capabilities, including Automatic CRM Screen-pops, Click-to-call and Automated Call Logging. What’s the downside to a fully hosted cloud call center solution?

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

3CLogic

AUGUST 11, 2020

With an impressive enterprise portfolio of solutions ranging from cloud services (Azure), to CRM (Dynamics), to collaboration tools (Teams), and software (Windows and Office 365), Microsoft is proving to be a key partner as organizations evaluate their short and long-term technology investments during the new age of COVID.

call center solutions 52

call center solutions Call Center Call flow CRM 52

ROI CX Solutions

DECEMBER 17, 2024

8: Maintain call logs and records For TCPA compliance purposes, it’s essential to maintain detailed call logs and records of all customer communications, including keeping documentation of consents, call logs, and any opt-out requests. Lets clear up a few. Myth 1 : Text messages dont count.

Telemarketing 52

Telemarketing Call Logging Best practices Call Center 52

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Make sure the solution is scalable (if you need it to be). Use the software to improve service.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

OrecX

JANUARY 20, 2022

Oreka GPL, the best-in-class open-source call center solution, is acknowledged by GoodFirms as the best Call Center Software. The software also provides call management features like call logging, screen recording, quality monitoring and dual channel audio capture for speech analytics.

call center software 62

call center software Call Center B2B Call Logging 62

aircall

NOVEMBER 9, 2016

Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users.

call center software 82

call center software Call Center virtual call center voip 82

Talkdesk

MAY 17, 2016

Talkdesk for Salesforce adds comprehensive call center functionality to the Salesforce platform including native call logging, real-time reporting and powerful automations. Get a trial of our call center solution and become a part of the customer communication revolution! Talkdesk for Salesforce.

APIs 40

APIs Call Logging call center software Call Center 40