Cisco - Contact Center

SEPTEMBER 17, 2020

Last month I shared some exciting new capabilities with Webex Contact Center, our award-winning contact center as a service (CCaaS) for small and large contact centers. We’ve also introduced more channels when Webex Experience Management is integrated at the contact center agent desktop.

contact center solutions 91

contact center solutions Contact Center Surveys Enterprise 91

Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these.

Contact Center 85

Contact Center Transportation Customer Experience Wireless 85

Outsource Consultants

JANUARY 27, 2025

Contact center key performance indicators (KPIs) are critical for measuring and improving customer service operations. At Outsource Consultants, we understand the pivotal role these metrics play in driving success and enhancing customer experiences. Many contact centers use post-interaction surveys to gather this data.

Contact Center 67

Contact Center Abandon rate Average Handle Time outsourcing 67

Outsource Consultants

DECEMBER 4, 2018

You need to make sure your contact center partner uses procedures that keep your customers’ data safe, especially by maintaining compliance with guidelines and regulations (for example, HIPAA, PCI-DSS, etc.). In addition to compliance and adherence, your contact center should be using available technology to its advantage.

Contact Center 64

Contact Center outsourcing call center solutions Call Center 64

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? If you ask yourself, “Which sectors need call centers more than others?” So, without any doubt, e-commerce companies cannot do without call centers. How to Increase E-commerce Sales Using a Call Center Solution?

call center solutions 52

call center solutions Call Center Sales call center software 52

Babelforce

APRIL 30, 2020

First Contact Resolution (FCR) is a target for practically every customer service team. Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. For example, some contact centers are trialing pre-emptive service.

call center solutions 52

call center solutions Call Center Interactive Voice Response Contact Center 52

Babelforce

APRIL 30, 2020

First Contact Resolution (FCR) is a target for practically every customer service team. Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. For example, some contact centers are trialing pre-emptive service.

call center solutions 52

call center solutions Call Center Interactive Voice Response Contact Center 52

Outsource Consultants

DECEMBER 10, 2018

If your company has a strong web presence and you need some additional help handling the volume spike, you may want to consider outsourcing with a reliable contact center partner. Outsource contact centers provide a strong complement to your existing agents. Email Support. We can help!

Contact Center 64

Contact Center outsourcing call center solutions Call Center 64

Callminer

SEPTEMBER 23, 2020

Download the report, The Insider’s Guide to Outbound Contact Centers , to leant more about the outbound calling marketplace, as well as best practices for outbound contact centers. Challenges Outbound Call Centers Face. Outbound call centers face unique challenges in the marketplace.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Outsource Consultants

NOVEMBER 7, 2018

If you’re thinking globally about your company, you should consider working with a nearshore or offshore contact center partner. They treat their outsourced contact center partner like an extension of their business and include their agents in their company contests and gamification events. We can help!

Contact Center 64

Contact Center outsourcing Gamification call center solutions 64

Outsource Consultants

NOVEMBER 15, 2018

How do you manage the effectiveness of your contact center? An article by Shelby Faris explores contact center KPIs from a different angle. In a broad sense, the article dives into how to use dashboards to accurately monitor inbound and outbound call volumes and how the agents are managing their time. We can help!

Contact Center 64

Contact Center outsourcing Average Handle Time call center solutions 64

Outsource Consultants

DECEMBER 17, 2018

It really is about getting the fundamentals right, especially in contact centers. The customer calls the company. The agent provides a solution. The call ends, and the customer is satisfied with the result. Contact centers need to equip their agents with the training and tools that will help them succeed.

Contact Center 59

Contact Center outsourcing First call resolution Scripts 59

TechSee

JUNE 11, 2019

Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.

Technology 117

Technology Customer Service Contact Center Self service 117

Hodusoft

MAY 20, 2020

In this regard, tailored visual healthcare experience with a call center solution in place will surely help the patients to communicate with doctors when needed. There are several challenges related to calling in the healthcare industry. Hospitals need to send check-up reminders via call, SMS, WhatsApp, or emails.

Contact center software 52

Contact center software Healthcare Contact Center Abandon rate 52

Callminer

AUGUST 6, 2019

Customers are also taking help from the agents to reach their final decision, and because of that more customers are speaking with the agents for consultation. This has led to a voluminous increase in the number of calls. “So, Know the latest call center trends. Make sure the solution is scalable (if you need it to be).

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Grupo Noa

DECEMBER 15, 2020

Multitasking Abilities: Unlike other big customer care firms, shared contact center does likely to have multi-talented staffs who are always ready to serve customers in multifarious ways round the clock. Regular Review of Complaints: Shared contact center works as inbound call center contact office.

call center solutions 40

call center solutions Call Center Contact Center Consulting 40

Grupo Noa

JUNE 1, 2018

Multitasking Abilities: Unlike other big customer care firms, shared contact center does likely to have multi-talented staffs who are always ready to serve customers in multifarious ways round the clock. Regular Review of Complaints: Shared contact center works as inbound call center contact office.

call center solutions 40

call center solutions Call Center Contact Center Consulting 40

Revation Systems

JANUARY 12, 2018

Thus, leading the way for call centers to be considered so much more. Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking.

Contact Center 48

Contact Center Call Center Banking Airlines 48

Outsource Consultants

JANUARY 21, 2019

It’s no secret that people don’t typically call companies when everything is going smoothly. Your contact center is frequently tasked with serving as the first line of defense when the customer experience goes wrong. It’s an inevitable reality, and one you can prepare for by setting your call center up for success.

Customer Experience 78

Customer Experience outsourcing Contact Center Call Center 78

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Contact Center workload management. C omputer vision AI for object/issue recognition. Agent decision support. Agent training.

Technology 122

Technology Customer Service Gamification Contact Center 122

TeleDirect

MAY 20, 2019

Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. That’s why many companies choose TeleDirect for their business process outsourcing (BPO) call center solution.

Call Center 81

Call Center outsourcing Business Process Outsourcing Morale 81

TechSee

APRIL 10, 2018

The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. We’ve underlined three primary goals and considerations for why and how a contact center BPO should plan its tech adoption strategy. Own the end-to-end customer journey.

Call Center 139

Call Center Technology outsourcing Self service 139

TeleDirect

MARCH 9, 2018

In short, you need the best call center available. As a leader in call center innovation and customized customer service tools, we’re here to get your contact center up to speed – and exceed everything you thought possible with client and customer interaction. Experience the Best Call Center Companies.

Call Center 83

Call Center Business Process Outsourcing call center solutions outsourcing 83

Outsource Consultants

NOVEMBER 27, 2018

We may be in the contact center outsourcing industry, but we also understand customer service trends. Many people, especially those under 40, are conditioned to seek out answers for themselves and often feel inconvenienced when they need to contact a company for support. Yes, you read that header correctly. Absolutely not.

Customer Service 71

Customer Service outsourcing Contact Center call center solutions 71

Outsource Consultants

FEBRUARY 16, 2018

Contact centers are constantly trying to keep up to date with TCPA compliance. In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. 4) Call recording. 4) Call recording.

call center software 52

call center software Call Center Interactive Voice Response call center solutions 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

TechSee

JUNE 26, 2018

Take a peek into the latest issue of Super-Agent : There is pandemonium in the contact center again. Customers are calling for help, but the agents are blinded. Then, when the Mongoose threatens with costly truck rolls, Super-Agent uses AR to bring the light back to the contact center.

Customer Service 84

Customer Service Self service Contact Center Call Center 84

TeleDirect

NOVEMBER 30, 2021

Seasonal Account Call Center Consulting | Complete BPO Services | Full Call Center Assistance During the Holidays. The holidays are here – is your contact center ready for this most wonderful time of the year? TeleDirect: Your Seasonal Account Call Center Solution – for Any Season!

Business Process Outsourcing 62

Business Process Outsourcing Call Center Contact Center call center solutions 62

Hodusoft

MARCH 17, 2020

The finest omnichannel contact center software. Responding to customers on the channel of their choice is the first step and for this, you will want to use the omnichannel contact center software. The agent finds it tedious to put the caller on hold, consult a senior and then respond.

First call resolution 52

First call resolution Contact center software call center software call center solutions 52

Outsource Consultants

NOVEMBER 29, 2017

In a recent article , Nancy Seby discusses how contact centers use cloud software to reduce costs and also as a backup for disaster recovery. Cloud-based software solutions offer a variety of contact center pricing models. Outsource Consultants can find the cloud call center software solution that’s right for you!

call center software 52

call center software Call Center Interactive Voice Response outsourcing 52

TeleDirect

OCTOBER 29, 2019

TeleDirect’s business processing outsourcing (BPO) expertise, including our call center platform and contact center services, enable your business to keep pace with ultra-busy business periods, including the always important holiday season. Holiday sales usually drive the boost in calls to customer contact centers.

Customer Service 63

Customer Service Business Process Outsourcing outsourcing Call Center 63

Advantage Communications

JUNE 4, 2019

That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce. Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe.

At home agents 40

At home agents call center solutions Call Center outsourcing 40

Cisco - Contact Center

DECEMBER 10, 2019

Artificial Intelligence Transforming Call Centers. The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. Cisco Call Center Enhancements.

Interactive Voice Response 58

Interactive Voice Response Call Center Contact Center Self service 58

Outsource Consultants

JANUARY 28, 2019

Outsource Consultants are contact center industry experts with over 25 years of outsourcing industry experience who have spent thousands of hours vetting and analyzing the strengths and specializations of the industry-leading outsource call center and BPO vendors. Not sure if you’re prepared for the unexpected?

Call Center 59

Call Center outsourcing call center solutions Contact Center 59

Babelforce

APRIL 30, 2020

First Contact Resolution (FCR) is a target for practically every customer service team. Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. For example, some contact centers are trialing pre-emptive service.

call center solutions 52

call center solutions Interactive Voice Response Contact Center Call Center 52

Call Experts

AUGUST 2, 2019

At Call Experts, our approach to call center solutions is simple: Accountability. Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. Understand top tier contact center operations and benefits.

outsourcing 68

outsourcing Call Center Answering services Contact Center 68

Outsource Consultants

JULY 18, 2019

And don’t assume you can scale internationally as an English-only operation, as 80 percent of contact centers serve customers who aren’t native speakers of the primary languages they support. Find the Outsource Call Center Solution That Fits Your Language Needs . Key Advantages of International Language Services.

outsourcing 64

outsourcing Call Center Consulting Consulting 64