TechSee

JUNE 26, 2018

Super-Agent brings cutting-edge Augmented Reality (AR) technologies to customer care: He beams it to Field Services for technicians to use with smartphones, tablets and AR glasses, so they can supervise, consult and train remotely with visual tools. “Here I come to save the day…”. How does he do it?

Customer Service 84

Customer Service Self service Contact Center Call Center 84

Revation Systems

JANUARY 12, 2018

Thus, leading the way for call centers to be considered so much more. These are just a handful of ways that the shift from call center to contact center has specifically impacted businesses’ abilities to affect the customer experience — and drive it forward even more.

Contact Center 48

Contact Center Call Center Banking Airlines 48

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As companies scale their customer care operations or respond to new marketplace realities, changes to their processes are inevitable and necessary.

Technology 122

Technology Customer Service Gamification Contact Center 122

Hodusoft

SEPTEMBER 12, 2024

If you put yourself in the shoes of an online shopper, you can better realize how important management of customer data and communication is for an e-commerce organization. When you try to contact the customer care number, you get no response. You would never want to put your customers in that situation.

Call Center 52

Call Center Interactive Voice Response Management contact center solutions 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52

aircall

NOVEMBER 17, 2016

Abhinav Sridhar - Senior consultant, Aranca Research. Integrating devices with each other would mean a seamless dialog between one’s utilities, and a unified method of customer care. What other customer service trends do you see emerging or ruling supreme in 2017? However, though it’s in the cards, we’re not quite there.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

JustCall

JANUARY 31, 2023

Better call quality than its competitors.” “I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents.

voip 52

voip Enterprise Interactive Voice Response CRM 52

NobelBiz

MARCH 23, 2022

Few, however, are those who, in the context of a contact center, have a clear understanding of how to monetize the omnichannel business model. Jason Cutter, CEO of Cutter Consulting Group. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

Hodusoft

JUNE 7, 2024

Adapting Omni channel Communication Did you know that eight out of every ten customers expect the same level of service across all channels? This expectation can be fulfilled when businesses adapt Omni channel call center solutions. Transform your call center. Schedule a consultation.

Best practices 52

Best practices Call Center Omni-channel support Management 52