Callminer

SEPTEMBER 23, 2020

For more information on how factors such as voice of the customer can be measured efficiently, download our white paper, Measuring the Voice of the Customer: Data Driven Strategies & Tools to Unlock Voice of the Customer Insight. “Forget about software that does not have omnichannel features.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Cisco - Contact Center

FEBRUARY 21, 2020

To learn more about how to create a customer-centric organization read our white paper . To learn more about Cisco Contact Center solutions, visit our website. . Why CX pursuits lean on more use of technology, but the human is still supreme. Join our 30-minute on-demand webinar today. Learn More.

Customer Experience 73

Customer Experience Customer centricity contact center solutions Contact Center 73

Cisco - Contact Center

DECEMBER 17, 2020

All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study. Four Journeys, One Destination: The Cloud , a white paper by McGee-Smith Analytics. Welcome to the All New Webex.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

NobelBiz

FEBRUARY 13, 2024

Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59