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Redefining the Future of Enterprise Contact Center Solutions

Balto

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. minutes, thanks to Balto’s AI-powered, real-time guidance for agents.

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6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions

3CLogic

Here are just a few key examples highlighting the benefits of migrating to a cloud call center solution versus deploying new or maintaining existing on-premise alternatives: Speed of Deployment. The implementation of an on-premise call center can often vary between 6-12+ months. Not convinced? System Integrations.

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How a Cloud Contact Center Solution Improves ServiceNow's Healthcare and Life Sciences Platform

3CLogic

Enhancing ServiceNow’s Healthcare Service Management Platform with an Integrated Cloud Contact Center Solution. This is why an integrated cloud call center solution is essential for delivering a truly omnichannel patient experience.

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Hurricane Planning: Best Practices with Call Center Solutions During Storm Season

Call Experts

How call center solutions support your business with hurricane planning to ensure your business doesn’t have to suffer. Answer these questions related to contact center solutions during storm season: Is your contact center ready for power outages?

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

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How to Balance In-house Call Centers with Outsourced Contact Center Solutions

Working Solutions

There are many good reasons why outsourced contact center solutions have become such an integral part of today’s economy, used by businesses of all sizes and across all industries.

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How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Examples include cloud infrastructure providers, call center solution experts, etc. Nick Glimsdahl is the Director of Contact Center Solutions at VDS, and his mission is to help improve the customers’ experiences through user-friendly, customer-focused contact center solutions.