Remove call center solutions Remove contact center solutions Remove Surveys
article thumbnail

6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions

3CLogic

Here are just a few key examples highlighting the benefits of migrating to a cloud call center solution versus deploying new or maintaining existing on-premise alternatives: Speed of Deployment. The implementation of an on-premise call center can often vary between 6-12+ months. Not convinced?

article thumbnail

How a Cloud Contact Center Solution Improves ServiceNow's Healthcare and Life Sciences Platform

3CLogic

Accenture found that half of the patients they surveyed believe “a bad digital experience with a healthcare provider ruins the entire experience with that provider — and 39% believe a good digital interaction has a major influence on the patient experience,” underlying the need for high-quality digital healthcare services.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways to Reduce Your Contact Center’s Average Time in Queue

3CLogic

A recent survey from Arise Virtual Solutions reveals that over 65% of customers are only willing to wait on hold for a maximum of two minutes before hanging up. With a cloud contact center solution in place, organizations also have the flexibility to enable remote agents and easily scale to meet changing business requirements.

article thumbnail

Join Our Webinar on the Future of Customer Experience: Five Predictions

Cisco - Contact Center

According to Cisco’s global contact center survey, 53 percent of contact centers report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. Learn More.

article thumbnail

Monthly Update: The Secret to Improving Your Customer Experiences Lies Hidden Within Your Website

Cisco - Contact Center

According to a global survey by McKinsey & Company, 62% of organizations are experiencing increasing demand for online purchasing and services by their customers, and 53% believe this trend will continue in the future. Pe r sonalized Website Intercept Surveys. Paginated Web Surveys. What’s Next?

article thumbnail

Every Enterprise Should Have Call Center Software

Hodusoft

Setting it up is so easy and affordable Call center solutions incorporate WebRTC that brings absolute freedom in its wake. The inherent features of the contact center solution such as WebRTC based audio-video chat and conferencing are ideal for team interaction.

article thumbnail

Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX

Cisco - Contact Center

According to Cisco’s global contact center survey , more than half of contact centers now report into a CX executive, and yet 72 percent of contact center decision-makers say that fragmented customer experiences are one of their top 5 business challenges. We’d love to hear what you think.