call center solutions contact center workforce Finance 
Balto
JANUARY 17, 2025
Mastering contact center workforce management in your contact center isn’t just about efficiencyits about creating a positive ripple effect. Effective contact center workforce management is the key to keeping both your agents and your customers happy. Start with these key steps.
Balto
FEBRUARY 8, 2023
The cost of hiring, onboarding, and training an agent can significantly hurt your call center’s finances if you have a low turnover rate. Not to mention, your call center will develop a bad reputation and drive high-quality agents away from applying for open positions.
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