call center solutions contact center workforce Self service 
TechSee
FEBRUARY 12, 2019
Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools. Milestones on the road to autonomous AI self service.
Balto
JANUARY 17, 2025
Mastering contact center workforce management in your contact center isn’t just about efficiencyits about creating a positive ripple effect. Effective contact center workforce management is the key to keeping both your agents and your customers happy. Start with these key steps.
Balto
FEBRUARY 8, 2023
For example, if your agents struggle in a particular area, focusing your training efforts on it will improve your agent performance and help meet your workforce management targets. Not only will you reduce your agent turnover rate but also make your customers more satisfied.
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