Hodusoft

OCTOBER 23, 2020

In the present scenario, there has been a drastic rise in the video conferencing trends through various platforms like Whatsapp, Skype, Facebook messenger, etc. Indeed, they have raised the standards of video conferencing for businesses. People find it difficult to explain issues related to hardware to the contact center agent.

Contact Center 52

Contact Center Contact center software First call resolution Upselling 52

TechSee

MAY 29, 2018

The following article is the introduction to our contact center KPIs on visual support series. Video is becoming increasingly entrenched in daily life. Businesses in all categories seek solutions for enhanced video engagement with customers. One example is the explosion of product unboxing videos.

Contact Center 95

Contact Center Call Center Best practices Customer centricity 95

Ansafone

JUNE 27, 2022

So an omnichannel call center may be a cost-effective solution for you. Ansafone Contact Centers offers a fresh approach as an omnichannel call center. When your customers contact us, they feel like they are talking to you. Video calls. We act like you! email management.

call center solutions 62

call center solutions Call Center Interactive Voice Response Technical Support 62

TechSee

FEBRUARY 12, 2019

By drawing on the aggregated knowledge and experience of the contact center workforce, effectively crowdsourcing their expertise, technology providers are creating the next generation of self service platforms. Information from each customer contact is collected, labeled by the agent, and stored for future use.

Self service 111

Self service Contact Center contact center workforce Banking 111

TechSee

AUGUST 14, 2018

This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.

Contact Center 95

Contact Center Average Handle Time Scripts First call resolution 95

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Knowing this fact, companies have increasingly shopped for cloud solutions. Examples include cloud infrastructure providers, call center solution experts, etc. Now: My wife cuts my hair!

contact center solutions 182

contact center solutions Morale Contact Center call center solutions 182

TechSee

DECEMBER 11, 2018

Once aligned, contact center leaders must prioritize carefully and make smart choices in order to show ROI in the short term, while building robust foundations towards greater impact in the long term, as key technologies mature. Aligning business objectives with contact center performance.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? If you ask yourself, “Which sectors need call centers more than others?” So, without any doubt, e-commerce companies cannot do without call centers. How to Increase E-commerce Sales Using a Call Center Solution?

call center solutions 52

call center solutions Call Center Sales call center software 52

Babelforce

APRIL 30, 2020

First Contact Resolution (FCR) is a target for practically every customer service team. Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. For example, some contact centers are trialing pre-emptive service.

call center solutions 52

call center solutions Call Center Interactive Voice Response Contact Center 52

Babelforce

APRIL 30, 2020

First Contact Resolution (FCR) is a target for practically every customer service team. Today, we’re going to look at 5 call center solutions to reduce your repeat contacts. 5 call center solutions for better FCR. For example, some contact centers are trialing pre-emptive service.

call center solutions 52

call center solutions Call Center Interactive Voice Response Contact Center 52

TechSee

OCTOBER 22, 2019

Contact centers are perfectly placed to predict imminent customer queries. With 40% of all calls considered “next issues” following initial contacts, NIA is now a critical strategy for reducing customer effort, reducing pressure on contact centers and increasing loyalty. NIA: The balancing metric.

Contact Center 84

Contact Center Average Handle Time Metrics Self service 84

JustCall

APRIL 12, 2023

This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud. What is Virtual Call Center Software? The minimal costs involved make it a highly economical choice.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

Hodusoft

AUGUST 11, 2020

COVID 19 could be termed as a blessing in disguise for contact center software employees. It levels the playing field for remote agents since now, in a manner of speaking, everyone in a call center is a remote agent. In a way, remote working is good for contact centers. Think of a typical call center.

Contact center software 52

Contact center software Contact Center call center software Call Center 52

Cisco - Contact Center

SEPTEMBER 11, 2020

They’re also seeing the role of the contact center evolving from not just problem solving, but playing a part of the greater customer journey and influencing the experience of the customer. Transform Your Contact Center . Be sure to also check out these resources: View the Cisco and Google Cloud solution video.

Contact Center 65

Contact Center Abandon Call contact center solutions Self service 65

Hodusoft

JANUARY 28, 2021

Communication is one important vector for customer happiness and given that customers may choose any channel of communication, the call center software plays an important role. Whether it is responding or reaching out, you just cannot do without call center solutions. Sales campaigns. Your collections improve.

call center software 105

call center software Call Center call center solutions Interactive Voice Response 105

TechSee

JANUARY 2, 2018

Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. A remote visual communication platform enables customers to transmit images and videos of their claims to contact center agents for immediate incident assessment.

Telecommunications 116

Telecommunications Contact Center Marketing Customer Experience 116

Revation Systems

JANUARY 12, 2018

Thus, leading the way for call centers to be considered so much more. The primary difference between a legacy call center and a cutting-edge contact center is the ability for users to leverage a variety of multimedia features — including email, text, web chat, video, VoIP and even social media.

Contact Center 48

Contact Center Call Center Banking Airlines 48

TechSee

JUNE 11, 2019

Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.

Technology 117

Technology Customer Service Contact Center Self service 117

TechSee

JULY 10, 2018

Implementing a visual engagement platform that enables visual insurance claims has emerged as an innovative technological solution that can transform the process of claim efficiency in a relatively short cycle of change.

Customer centricity 153

Customer centricity Technology Contact Center Surveys 153

Hodusoft

JULY 27, 2020

This situation is entirely avoidable with the use of omnichannel contact center software. This is where social media interaction facility of the omnichannel contact center software proves helpful: Customers may tweet or post on Facebook. The omnichannel contact center software includes intelligent analytics and reporting.

Contact center software 52

Contact center software Contact Center Customer Experience Interactive Voice Response 52

Cisco - Contact Center

FEBRUARY 19, 2021

Businesses can no longer tolerate silos, because customer interactions aren’t limited to a single department within an organization, they occur across many touchpoints, including contact center, customer experience organizations, marketing, or in the products themselves. million video endpoints, and 3.6 What’s Next? Facebook.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

Ansafone

SEPTEMBER 30, 2019

We are delighted to present Ansafone Contact Centers, an award-winning call center & BPO provider for outsourced call center solutions and telecommunication services. Call Center Manager and all that contribute to the culture and high performing contact center offered to brands.

Contact Center 54

Contact Center Call Center Telecommunications call center solutions 54

Hodusoft

MAY 10, 2024

A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

TechSee

JUNE 25, 2019

Facial recognition identifies and verifies an individual by comparing facial features from a digital image or video to a face database. Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Contact Center workload management.

Technology 122

Technology Customer Service Gamification Contact Center 122

JustCall

MARCH 7, 2023

Contact centers belong to this category of businesses since they deal with customers directly and mismanagement can severely affect brand reputation. In this article, we’ll look into different hybrid working tips that will help you run a highly successful hybrid contact center. You get the picture.

Contact Center 52

Contact Center Enterprise virtual call center Feedback 52

Hodusoft

NOVEMBER 13, 2019

So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. WebRTC is what makes face to face video chat and conference possible.

Contact center software 40

Contact center software Contact Center contact center solutions call center software 40

Callminer

APRIL 23, 2019

Ensure that you are operating under the correct understanding of PCI compliance for your contact center. In a call center context, cardholder (and sensitive authorization) data include the primary account number (PAN), security validation codes, and PINs regardless of the form or media type. Narrow your PCI scope.

Best practices 159

Best practices Call Center Banking Contact Center 159

UJET

JUNE 25, 2021

We’re long past the days where customer experience is an afterthought and the contact center is viewed as a cost center. But we aren’t yet to a place where adopting next generation solutions to streamline customer journeys is standard practice. Your Customers Are Mobile-First. Unify the Data.

Customer Experience 82

Customer Experience CRM Contact Center Wait times 82

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

contact center solutions 52

contact center solutions Contact Center voip call center software 52

TechSee

FEBRUARY 5, 2018

Consider this recent incident: A telecom’s call center received a call from a customer complaining that he’d been billed more than double the contracted amount per month for the last few years. The agent could not find any indication for the double-billing in the CRM system, and requested to see the bill.

Customer Service 132

Customer Service Call Center Enterprise Banking 132

Hodusoft

MARCH 17, 2020

The finest omnichannel contact center software. Responding to customers on the channel of their choice is the first step and for this, you will want to use the omnichannel contact center software. It helps to have audio-video chat and conferencing facility as you will see later down in this post.

First call resolution 52

First call resolution Contact center software call center software call center solutions 52

Hodusoft

DECEMBER 25, 2019

Setting it up is so easy and affordable Call center solutions incorporate WebRTC that brings absolute freedom in its wake. Not only that, you connect with vendors too and can exchange documents, emails, faxes and also carry on audio-video chat. This facility alone makes it worth investing in contact center software.

call center software 52

call center software Enterprise Call Center Contact center software 52

Hodusoft

AUGUST 6, 2020

Even DoT has extended relaxation up to 31 st December 2020 to permit contact centers to carry out remote operations with their employees working from home. Even business enterprises can maintain continuity with the use of the right contact center software that makes it effortless for employees to collaborate, work, and provide service.

call center software 52

call center software Call Center Contact center software call center solutions 52

Cisco - Contact Center

DECEMBER 10, 2019

Artificial Intelligence Transforming Call Centers. The Contact Center business is going through a series of very important changes driven by the technology innovation, the raise of socials and the new consumption models being evaluated by most of the companies. Cisco Call Center Enhancements. Learn More.

Interactive Voice Response 58

Interactive Voice Response Call Center Contact Center Self service 58

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

Hodusoft

MARCH 9, 2021

The call center solution proves invaluable in linking website through IVR and chatbot for the first connect, migrating to voice call or video call and conference to deepen engagement. This can be done through the WebRTC phone feature of the call center software. Customer service.

call center software 52

call center software Call Center Contact center software call center solutions 52