call center solutions Customer effort Schedule adherence 
Outsource Consultants
JANUARY 27, 2025
At Outsource Consultants, we have identified four key metrics that provide a comprehensive assessment of customer experience: Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , Customer Effort Score (CES) , and First Contact Resolution (FCR). FAQs About Contact Center KPIs 1.
OctopusTech
MARCH 1, 2023
Additionally, organizations should regularly seek customer opinions about call center experiences by administering surveys that measure: Net Promoter Score (NPS) Customer satisfaction (CSAT) Customer effort score (CES) 2. Call center agents benefit greatly from having access to reporting metrics.
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