Callminer

MAY 2, 2018

Hosted call center software is a delivery model that differs from on-premise software and shares some characteristics with cloud-based software. Here’s a look at hosted call center software, its advantages, and best practices for choosing the right delivery model for your call center.

call center software 140

call center software Call Center Best practices call center solutions 140

Noble Systems

MARCH 19, 2021

And they definitely don’t have the big pocketbooks – so their solutions must be cost-effective and generate added value. These teams can benefit greatly from call center solutions for small business that can help them manage customer contacts and improve SMB customer service delivery.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

JustCall

MARCH 7, 2023

Investing in a platform that can deliver most of the features you need for your hybrid contact center from one tool is definitely the smart way forward and one of the top tips for hybrid working.

Contact Center 52

Contact Center Enterprise virtual call center Feedback 52

aircall

NOVEMBER 17, 2016

The continuous fine-tuning and curation of AI technology is definitely not a light task. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free! AI is an investment for the future. However, its benefits are undeniable: increased productivity, accuracy, and precision.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

Dialer 360

JANUARY 8, 2019

A definite trend to become invested in the company. Empower your reps and off their phones along with virtual call center solution. Usually, there is even more focus on how to do the work. This is with more meaningful work atmosphere with employees. The part of evolution with an added twist.

Employee engagement 23

Employee engagement Call Center virtual call center Surveys 23