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Best Practices for Call Center Quality Assurance

TeleDirect

Call center agents do their part, management does their part, and everyone else pitches in with unique contributions. Schedule at least one monthly meeting with department leaders to stay on track – multi-level feedback and collaboration work! Ignore this aspect of call center quality assurance at your company’s own peril.

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Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Want to ensure your next big seminar gets the most people in the seats?