Global Response

FEBRUARY 13, 2022

As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. Global Response turned these problems around with omnichannel support and strategic, proactive engagement. The results?

Multichannel 62

Multichannel Contact Center Multi-channel support Average Handle Time 62

Hodusoft

DECEMBER 28, 2022

Let’s unwrap some useful call center metrics that provide deep insights about consumer interaction and can be leveraged by businesses to improve CX. Working on customer feedback Implementing multi-channel support Improving products and services 4.

Best practices 52

Best practices Call Center Metrics call center software 52

Hodusoft

JUNE 7, 2024

A scalable call/contact center that can seamlessly adjust its resources and capabilities as the organization evolves, can easily handle increasing call volumes and customer interactions without compromising on service quality. Working on customer feedback Implementing multi-channel support Improving products and services 4.

Best practices 52

Best practices Call Center Omni-channel support Management 52