Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? If you ask yourself, “Which sectors need call centers more than others?” So, without any doubt, e-commerce companies cannot do without call centers. How to Increase E-commerce Sales Using a Call Center Solution?

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call center solutions Call Center Sales call center software 52

Hodusoft

OCTOBER 23, 2020

In the present scenario, there has been a drastic rise in the video conferencing trends through various platforms like Whatsapp, Skype, Facebook messenger, etc. Indeed, they have raised the standards of video conferencing for businesses. People find it difficult to explain issues related to hardware to the contact center agent.

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Contact Center Contact center software First call resolution Upselling 52

Hodusoft

MARCH 17, 2020

Responding to customers on the channel of their choice is the first step and for this, you will want to use the omnichannel contact center software. It helps to have audio-video chat and conferencing facility as you will see later down in this post. Escalation on the spot is necessary for first call resolution.

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First call resolution Contact center software call center software call center solutions 52

TechSee

MAY 29, 2018

The following article is the introduction to our contact center KPIs on visual support series. Video is becoming increasingly entrenched in daily life. Businesses in all categories seek solutions for enhanced video engagement with customers. One example is the explosion of product unboxing videos.

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Hodusoft

NOVEMBER 24, 2021

Dive in to understand which call center features can help you in this competitive business environment. . Most important call center features for 2022. First call resolution, average handling time, and agent idle time have become the top metrics of concern for call center leaders these days.

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TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). Computer Vision and IDSS: Stronger Together.

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Contact Center Average Handle Time Scripts First call resolution 95

Hodusoft

JULY 27, 2020

Even when work commences and they must handle many matters, the single dashboard of the omnichannel contact center software helps employees not only interact with each other to resolve problems but also communicate with end buyer and their seller clients. In the majority of cases, they closed the deal in the first meeting.

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