Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)
Convoso
JUNE 7, 2017
Client : Bradley Lead Group is a lead generation group that focuses its efforts on qualifying extremely high quality leads in numerous financial sectors.
6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention
Noble Systems
MARCH 22, 2021
They are actively seeking ways to fundamentally improve their contact center operations and enhance patient care , efficiently and effectively. In the first blog in this 2-part series, we discussed the top healthcare contact center trends. 6 Healthcare Call Center Technologies. Contact us today.
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Is Your Cloud Call Center Solution Missing These 7 Must-Have Features?
Babelforce
MARCH 23, 2022
A robust and adaptable cloud call center solution is an essential tool for any customer service operation. But – not all solutions are built equally! In this article we’ll take a look at seven features that your cloud call center software really must have. (As As well as how they help your business!).
Why An Integrated Cloud Call Center Solution for Microsoft Dynamics Makes Sense Now More Than Ever
3CLogic
AUGUST 11, 2020
With an impressive enterprise portfolio of solutions ranging from cloud services (Azure), to CRM (Dynamics), to collaboration tools (Teams), and software (Windows and Office 365), Microsoft is proving to be a key partner as organizations evaluate their short and long-term technology investments during the new age of COVID.
Transform Your Business with a Virtual Call Center Solution
JustCall
APRIL 12, 2023
Managing Agents and Teams Virtual call center employees must be categorized into different groups to ensure an increase in productivity. For instance, you could customer support professionals into groups of four, and allocate a skilled manager for each group. This software doesn’t have any setup fee.
An Introduction to the Virtual Call Center
Noble Systems
APRIL 14, 2021
What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.
How Tijuana Call Centers Solve Your Nearshore Outsourcing Challenges
Outsource Consultants
FEBRUARY 24, 2025
businesses seeking cost-effective, high-quality call center solutions. Cost Savings Without Quality Compromise The economic benefits of Tijuana call centers stand out. Tijuana is among the cities with the lowest total cost of the first 25 export economies, according to the Boston Consulting Group.
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution.
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Outbound Call Center Tips & Best Practices
Callminer
SEPTEMBER 23, 2020
“The main agenda of employing a call center solution is to save the time of agents so they can maximize the talk-time and productivity. Therefore, to raise sales it is vital to use features of the best call center software. Segmenting your market into smaller groups also helps tailor your sales approach.
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Healthcare Call Center Benefits
TeleDirect
APRIL 6, 2022
Does your healthcare group require a rapid, reliable platform to handle patient calls? Or maybe you already have medical call center services in place, but they’re not up to speed in terms of performance and patient satisfaction. Best of all, our call center is customized to fit any healthcare group requirement.
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The Ultimate TCPA Compliance Checklist [A Step-by-Step Guide]
ROI CX Solutions
DECEMBER 17, 2024
Stay compliant with TCPA regulations with ROI CX Solutions ROI CX Solutions has years of call center experience and thorough, up-to-date training on TCPA compliance. Get a free quote today for your companys TCPA-compliant call center solutions! Lets clear up a few. Myth 1 : Text messages dont count.
Small Business Call Center Software Solutions
Noble Systems
MARCH 19, 2021
Every business that takes or makes calls, especially to sell to or service customers, essentially has a call center – whether they have hundreds of agents or a handful of agents (or a team of multi-tasking employees). The Best SMB Call Center Solutions and Features.
What to Do When Ideal Customer Experiences Aren’t Possible
Outsource Consultants
JANUARY 21, 2019
It’s an inevitable reality, and one you can prepare for by setting your call center up for success. If you have a small, reliable group of in-house agents, that’s a great start! However, you should avoid putting too much strain on your internal staff during spikes in call volume.
QCS Launches Telemarketing Services Solution for the SMB Market
Quality Contact Solutions
DECEMBER 31, 1969
The QCS SMB team is a best in breed group of call center agents that thrive on working on a variety of client programs and achieving their goals.”. About Quality Contact Solutions: Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. and Canada.
Here’s How to Write Effective Call Center Scripts
Quality Contact Solutions
JULY 26, 2022
The goal is to sound natural and sincere. Test, evaluate, and iterate Once you write your call center script/call guide, you’ll need to measure its effectiveness. Select a small group of agents to role-play in a training environment, so they become familiar with the script. LEARN MORE ABOUT OUR SERVICES.
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Vodafone – Global Innovator Chooses AR Remote Assistance
TechSee
DECEMBER 4, 2018
Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Vodafone Group plc is a multinational telecommunications conglomerate committed to customer service excellence. The Results.
Automatic Call Distribution Pillar
Hodusoft
MAY 24, 2022
A Detailed Insight Into ACD (Automatic Call Distribution) System and Its Importance For Today’s Businesses. In today’s time, all the well-performing call center solutions have ACD as one of their primary components. ACD or Automatic Call Distribution makes the communication process smooth and easier.
The 7 Best Reliable (and Flexible!) CloudTalk Alternatives
aircall
OCTOBER 3, 2022
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. If you’re looking for a basic call center solution, CloudTalk might check all the boxes for you. Why businesses like it .
The Top 10 Call Center Software for 2020
Hodusoft
FEBRUARY 14, 2020
Call centers today have access to dozens of call center solutions. If you are starting a call center or wish to upgrade your contact center software then go through this list of top 10 call center software for 2020 and select one that suits your operations the best.
Work-From-Home Contingency Plan
City Communications
MARCH 11, 2020
You might use it for your entire organization or just a specific group such as customer service, sales, or a contact center. We represent a wide range of hosted phone providers and can help you find the solution that meets your needs and fits your budget. Already have a Hosted Phone System from CityHosted?
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Smart Use of Auto Dialer Software For Improved Productivity
Hodusoft
DECEMBER 5, 2019
These days, if you operate call centers or have an in-house contact software solution you are likely to use auto dialer software built into the call center software. Today you have artificial intelligence endowed call center solutions with smart configurable auto dialer software.
Superagent and the Phenomenal Four Enhance Customer Experience in Telecoms
TechSee
FEBRUARY 26, 2019
Leading global groups have already witnessed the awesome power of visual engagement as they discover the secret of enhancing customer experience in telecoms. And by adding a layer of augmented reality, agents can then pinpoint the precise actions customers need to take to fix their issues as quickly as possible and get on with their days.
New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology
TechSee
JUNE 11, 2019
All metrics progress simultaneously, reinventing contact center culture and improving the bottom line, thanks to significant cost savings and higher customer retention. TechSee has analyzed data from our clients, comparing it with data collected from control groups.
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What is a Cloud Call Center?
ROI CX Solutions
DECEMBER 5, 2024
In this post, we’ll explore the specific ways that cloud call centers differ from traditional call centers and show the benefits that have convinced many businesses to turn to cloud call center solutions. See what ROI CX Solutions can do for you today! Get a quote to see how we can help!
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Inbound vs Outbound Call Centers: Which is Right for Your Business?
TeleDirect
JULY 1, 2021
TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. If not, your outbound call center isn’t all it can be. Constant feedback.
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What is a Call Whisper? The Call Center Agent’s Secret Helper
Babelforce
AUGUST 4, 2023
How does babelforce call whispering work? Call whispering is an excellent way to help your agents deliver even better customer service while also keeping their performance consistent. Our call center solution includes both automated and live call whispering. Want to see for yourself?
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HoduSoft partners with Signalmash to bring innovative UC products to US markets
Hodusoft
FEBRUARY 22, 2022
It was then that companies across the board began to realize the many benefits of an omnichannel call center solution to handle this heavy inflow of inquiries. The hospitality and travel and tourism sectors have benefited by using omnichannel call center solutions.
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Monthly Update: The Secret to Improving Your Customer Experiences Lies Hidden Within Your Website
Cisco - Contact Center
NOVEMBER 17, 2020
Now you have the option to group survey questions together so that they display on the same page, in addition to today’s immersive single question per page view. Customers from specific geographies, age groups, company sizes, and more, may have different impressions of your brand. Customer Segments for Targeted Real-time Alerts.
Introducing The Revamped Aircall – Zendesk Integration
aircall
MARCH 15, 2017
Your Zendesk groups and users even sync with Aircall so that you can automatically assign your missed calls to anyone in your team. Even better, you can pick which group or user to assign to a missed call for a specific number. An integration that caters to your needs. And if you are still not convinced….
25 Questions to Ask Before Investing in Call Center Outsourcing
Talkdesk
APRIL 11, 2016
Call center outsourcing is a hot topic on both ends of the phone – company and customer. And both groups have reasons to celebrate and hesitate. Cloud-based call center solutions allow for flexibility that traditional on-premise solutions do not.
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47 How TeleDirect Call Centers Can Boost Your CMS Star Rating
TeleDirect
JULY 27, 2018
Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. TeleDirect: Your Best Option for Five Star CMS Call Center Ratings. TeleDirect provides five-star customer service to all of our clients.
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HoduCC Zoho Phonebridge Integration Ties it Together Neatly and Improves Productivity for Call Centers
Hodusoft
OCTOBER 14, 2020
Zoho lets you manage and organize data to smoothen call center workflows. The call center solution becomes the front end with Zoho at the back. Hodusoft integrates Zoho phonebridge seamlessly into the existing contact center software. Agents, call centers and customers of call centers benefit.
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Changing Customer Experience with the All New Webex Contact Center [WEBINAR]
Cisco - Contact Center
FEBRUARY 1, 2021
Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. We’d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with Collaboration on social!
Contact Center Key Performance Indicators to Improve CX
Outsource Consultants
JANUARY 27, 2025
” Responses categorize customers into three groups: Promoters (9-10): Highly satisfied customers likely to recommend your business. More businesses are turning to outsourced call center solutions to enhance KPI performance. What role does AI play in contact center efficiency?
4 Automation Strategies to Earn Your Customer’s Loyalty
LiveChat
OCTOBER 31, 2019
Then, the marketing team can create flows and drip campaigns for each audience group. Create unique content for each audience group so you can deliver the most relevant content and offers. Use email automation tools to send unique content to each group automatically.
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Why Jamaica Call Centers Are a Rising Star in Global Customer Support
Outsource Consultants
APRIL 8, 2025
Navigating Challenges in Jamaica’s Call Center Industry Global Competition Jamaica’s call center industry faces stiff competition from established outsourcing giants like India and the Philippines, as well as emerging destinations in Eastern Europe and Africa.
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Top AI-Powered Self-Service Innovations to Watch at MWC Barcelona 2019
TechSee
FEBRUARY 19, 2019
Courtney Munroe, Group VP at Worldwide Telecommunications Research moderates a session featuring the President of Global Operations & Services at AT&T, Elisa’s VP of Telco Efficiency Business, the Executive Director of KDDI Research, Synchronoss’ CMO and Telefónica’s Global Digital Product Director (Aura). Who’s there?
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Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX
Cisco - Contact Center
SEPTEMBER 3, 2020
Attend our webinar and receive the Forrester Research paper “CX professionals must collaborate with customer service leaders”.
Inbound call center outsourcing advantages
Quality Contact Solutions
DECEMBER 31, 1969
We all want our call into customer support for any reason to be handled professional and timely. When you outsource your call center work to a trained and highly skilled group of agents, it benefits you because your customers had a good experience. Increased customer satisfaction. Up to date technology.
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4 Tips on How to Enable a Work from Home Workforce
3CLogic
MAY 12, 2020
However, with a fully remote workforce, including those in management, visibility into the performance and activities of your group in real-time can be more difficult. Traditionally, in the event of any crisis, an office setting makes it easier for a manager to keep a finger on the pulse of their team.
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On Premise vs. Cloud-Based Call Center Software: How to Make the Call
aircall
NOVEMBER 9, 2016
Cloud-based call center software. Cloud-based call center solutions are, unsurprisingly, hosted in the cloud by a business phone service provider. This solution relies on internet access with sufficient bandwidth to comfortably accommodate all users.
How to Scale Your Call Center Without Outsourcing
Talkdesk
JUNE 6, 2016
Modern call center software solutions enable businesses to scale without being forced to outsource their call centers operations. As call center software has moved to the cloud, many of the fetters of legacy solutions have been removed. Call center metrics must be tracked to ensure efficiency.
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10 Platforms With In-Built Smart IVR Systems
JustCall
MARCH 23, 2023
Instead of a standalone IVR system, opt for telephony and call center solutions with in-built IVR systems. In this article, we look at the ten best IVR solutions. This data benefits companies looking to measure their call center agents’ performance. When to Use JustCall? When to Use Aircall?
How to enhance sales with visual engagement tools?
TechSee
AUGUST 7, 2018
For example, a group of young customers are searching for a bright new lipstick for prom night. Fashion and cosmetics : This industry has seen a plethora of AR apps that help customers to visualize how they would look in a new outfit , eyeglasses , hairstyle or cosmetics.
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