JustCall

OCTOBER 19, 2023

In this guide, we will dive deep into the most pressing challenges of tracking your remote worker’s calls and ensuring quality support. Top-6 Challenges in Virtual Call Center Management Virtual call center management is only possible if the contact manager is able to juggle multiple tasks and team members at once.

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Hodusoft

DECEMBER 16, 2022

Call center technologies are the most effective way to accelerate and optimize day-to-day call center operations. Modern-day call center solutions offer a plethora of features that enable businesses big or small to deliver remarkable customer service.

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ViiBE Blog

APRIL 26, 2021

Implement a centralized knowledge base. Knowledgeable employees are a critical resource for any company, but all too often, their knowledge leaves with them. By organizing these resources into centralized knowledge bases, your agents can access the latest information in real time.

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ViiBE Blog

AUGUST 2, 2021

A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. It can thus benefit you and your business in many different ways such as: 1.1.

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Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Tap this knowledge base to better understand employee views. Application leaders responsible for contact centers must match investment planning with operational and business goals”. With the help of these solutions, today’s customer support system has become well equipped and customer centric.

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Hodusoft

JUNE 7, 2024

It is an excellent way to assess call center operations and agent effectiveness. This expectation can be fulfilled when businesses adapt Omni channel call center solutions. Adapting Omni channel Communication Did you know that eight out of every ten customers expect the same level of service across all channels?

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