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7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

For effective decision-making, it’s crucial to access key metrics in real time, such as: Call volume by day Average Handling Time First Call Resolution Abandon rates Queue status But MSPs that use below-average call center solutions lack the access to key real-time data.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Adapting Omni channel Communication Did you know that eight out of every ten customers expect the same level of service across all channels? This expectation can be fulfilled when businesses adapt Omni channel call center solutions.