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call center solutions

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Surveys

Best Practices for Call Center Quality Assurance

TeleDirect

JANUARY 17, 2020

With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. Ignore this aspect of call center quality assurance at your company’s own peril. If you’re having a seminar or important meeting, client attendance is everything. Figure out what your customers are saying.

Best practices

Best practices Call Center Business Process Outsourcing Entertainment

Inbound vs Outbound Call Centers: Which is Right for Your Business?

TeleDirect

JULY 1, 2021

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Want to ensure your next big seminar gets the most people in the seats?

Call Center

Call Center Upselling Healthcare outsourcing

Customer Contact Central

Best Practices for Call Center Quality Assurance

Inbound vs Outbound Call Centers: Which is Right for Your Business?

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